FAQs

What makes your mugs "vintage-inspired"?
Our mugs feature retro-inspired designs, nostalgic color palettes, and timeless artwork that bring a vintage charm to your everyday coffee routine.

Are your mugs handmade?
Our mugs are professionally printed and fulfilled by a third-party provider, ensuring high-quality ceramic mugs with durable designs.

Do you offer custom mugs?
We offer one customizable mug where you can add a birth year. All other mugs feature pre-designed vintage-inspired prints.

Will I receive a tracking number?
Yes! Once your order is shipped, you’ll receive an email with a tracking link.

Can I return or exchange a mug?
Since each mug is made to order, we do not accept returns or exchanges unless the item is defective or arrives damaged.

What if my mug arrives broken or incorrect?
If your mug arrives damaged or incorrect, please get in touch with us within 7 days with a photo, and we’ll arrange a replacement.

Can I cancel or modify my order?
Orders are processed quickly, so cancellations or changes must be requested within 24 hours of purchase.

Are your mugs microwave and dishwasher safe?
Yes! Our mugs are both microwave and dishwasher safe, but for longevity, we recommend hand washing.

Will the print fade or peel?
No! Our designs are permanently printed using high-quality ink that won’t fade over time.

Do you offer wholesale or bulk orders?
At this time, we do not offer wholesale pricing, but feel free to contact us for bulk order inquiries.

How can I contact you?
You can reach us at support@nostalgicmugs.com or through our Contact Us page.